Sales Training
I answered my phone and greeted the BDC Manager we’ve been training at one of our client’s stores. BDC Manager: We have started getting a bunch of calls about a mailer that was sent out and my team doesn’t know how to handle them. Can you write up a script for us?Me: Of course. Can… Read more »
Sales Training
People have specialties. Quarterbacks aren’t asked to kick field goals. Offensive Linemen aren’t streaking down the sideline to catch a long bomb. Coaches on the sideline don’t jump on the field to run block. And not every person you employ is capable of handling every inbound opportunity. Job responsibilities change based on skill set, as… Read more »
Sales Training
Selling a car feels amazing. It’s an adrenaline rush, no doubt. You work 26 days a month on average, though, and no one wants to spend 50-60 hours a week hoping for only 11 to 13 shots of dopamine. You can’t survive on so few celebrations. Salespeople, to be happy in their position, and not… Read more »
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Famous Last Words: The Way We Have Always Done ItThere are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. Its like steroids for your brain.
Sales Training
At the time of this writing, it looks like college sports isn’t going to happen for many student-athletes and fans in 2020. This means no football for many raving devotees. Naturally, this has many implications when it comes to network and university revenue, let alone prospects for hundreds of students whose futures, in some way,… Read more »
Sales Training
I’ve watched enough movies to know soldiers aren’t trained on the battlefield. They’re provided education, exercises, instruction, and tested by leaders before moved to the front lines. When there is no battle to fight, soldiers practice their craft in hopes of staying sharp and getting better. If your dealership is quieter than normal, now is… Read more »
Sales Training
I’m slightly infatuated with written accounts of military skirmishes. Always doing my best to be an avid reader, I can’t consume many business books in a row without mixing it up with novels accounting wartime struggles. Their stories, trials and tribulations show us the fortitude the best of our kind find within, and how they… Read more »