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Vendor Relations

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CRM support Vendor Relations

CRM Support: Does Your CRM Have Your Back?

Sometimes there isn’t enough time in the day. Too much work. Tasks pile up. Another set of eyes are needed. Another pair of hands. When things need fixed inside a CRM, some dealers have personnel up to the challenge, and some need CRM Support. When an obstacle in the CRM faces you, does your CRM… Read more »

Joe Webb • May 14, 2019
digital doctor Vendor Relations, Digital Marketing, Digital Marketing Conferences

Don’t Catch Digital Chlamydia

“Is that vendor fine or what? Maybe I’ll bring it back to my place.” “I’d like to get my hands on that software and take it for a ride.” “I think what I have works, but it seems like experimenting with a new partner may be fun.” Many dealers are returning from NADA (or Digital… Read more »

Joe Webb • April 7, 2018
talk to the hand Vendor Relations, Digital Marketing

Managing Vendor Sales Calls: They Don’t Own Your Time

“Have you heard of this company?” “Barely. Why?” “They called me up and scheduled a demo with me.” “Why did you agree to a demo if you know nothing about them and haven’t heard of them before?” “I don’t know.” I have conversations with dealer clients every week similar to that above. This needs to… Read more »

Joe Webb • August 23, 2017
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massaging the data Vendor Relations,Digital Marketing

Beware of Companies that Massage the Data

Dealership owners are becoming more and more progressive and data-driven. Like leadership at Fortune 500 companies, they make executive decisions based upon internal results and exterior data to improve their stores’ fortunes. However, I’m issuing a stern warning when making changes to your policies, processes, and personnel: Beware of Companies that Massage the Data Unlike… Read more »

Joe Webb • September 21, 2016
DealerKnows Make Money Button Vendor Relations

The Vendor Visit Protocol Revisited: The Demo

A few weeks ago, we posted our Vendor Visit Protocol, which is a guide to scheduling time to review both new solutions and evaluate existing solutions alike. I’d like to add a corollary to those rules. As we’ve stated many times before, we are exposed to tons of solutions for dealers. The other day I… Read more »

Bill Playford • December 8, 2015
Take a number Vendor Relations

The Vendor Visit Protocol

This will not win me many friends on the vendor side, but what I am going to suggest will better help dealers structure their month. I understand “sales” is often linked to persistence and determination, but there needs to be limits. I’m recommending that dealers create a Vendor Visit Protocol, so they can win back… Read more »

Joe Webb • October 17, 2015

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3 Questions That Need to Be Answered For 2023: Who is Responsible for Success?by Bill PlayfordRead blog post

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