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Hi Guys, Sometimes it really frustrates me when the sales team waits too long to reply to customer emails and texts. What’s the maximum amount of time that you feel is appropriate? JBInternet Sales Manager___________________________________ Joe Webb says…We know exactly how you feel, JB. In essence, a customer’s reply is honestly just as valuable (if… Read more »
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Hello Joe – I’m a BDC agent for a domestic dealer group handling inbound sales leads and calls. I had a question about new Internet sales leads that have been sold by one of our salespeople before. While the dealership wants me to start handling those leads myself because they don’t believe the salespeople will… Read more »
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Hey Joe, I will be doing some training in our morning meeting about how to reignite conversations. I want to them to know how to bring a customer back after going cold or if we have no options to offer them right now. Do you have some suggests on the best conversation tactics or phrases… Read more »
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Hey Joe,I heard you on a webinar about how to set appointments and have been using the techniques, but had a question about the trade appraisal appointment. We currently invite people in for a “professional appraisal”, but you said you don’t like that phrase. What was the word track you recommended using again instead? Thanks!GenaInternet… Read more »
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Ask the Experts – Online Automotive Forum with Joe and Bill Hi DealerKnows: My dealer just got back from his 20 group meeting and the person there told him that he should invest (my) time in building an online automotive forum on our website, and then go into every other existing online automotive forum and… Read more »
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Hey Joe, I need some advice and was hoping you could point me in the right direction. The General Manager asked me to think about changing the pay plan structure for my team into a commission-based BDC. She wants to pay them a percentage of the Salesperson’s commission moving forward. They’re currently paid hourly plus… Read more »