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Where Do I Start?

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smoke alarm Gotta' Share

My Smoke Alarm Went Off in the Middle of the Night

3 deafeningly loud beeps rang out through my house. It’s 4am-ish. I spring from my bed, right out of my slumber, thinking the world is ending. This wasn’t any annoying little “our batteries need replacing” chirp. It wasn’t one of those ‘it’s up to you to figure out which of us needs your attention if… Read more »

Joe Webb • December 30, 2024
good employees Gotta' Share

Is It Easier to Find Good Employees or Keep Them?

Do you believe it is easier to find good employees or keep good employees? That is the question I posted on Facebook this week. More than usual (which is something to be said), I’ve seen relatively knowledgable industry veterans jumping from dealership to dealership. Granted, there are a few I’m connected to with (what I… Read more »

Joe Webb • October 29, 2024
Joe Webb - Car Biz Confidential Gotta' Share

Joe Webb Joins Tim Kintz on Car Biz Confidential

Our very own Joe Webb digs into the pluses and minuses of leaning on tech to do your selling with sales trainer Tim Kintz on his excellent podcast, Car Biz Confidential. From designing workflow processes to A.I., Joe Webb and Tim Kintz share how dealers are using, misusing, and overusing technology to replace today’s salesperson… Read more »

Joe Webb • October 15, 2024
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  • Screen door on a submarine - Accountability , DealerKnowsAccountability and the Management Screen Door
    By Bill Playford
    May 1, 2022
  • improv comedyHow Improv Comedy Builds Companies
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    July 2, 2019
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
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    June 2, 2016
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    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
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    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
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    July 26, 2014

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car biz confidential Best Practice Tips,Gotta' Share

Bill Playford Joins Tim Kintz on Car Biz Confidential

Our very own Bill Playford dives into the evolving internet sales landscape with sales trainer Tim Kintz on his great podcast, Car Biz Confidential. From digital sales strategies to identifying the “want to” of internet sales personnel, Bill and Tim explore topics that dealers struggle with and champion on this episode of Car Biz Confidential…. Read more »

Joe Webb • September 12, 2024
if you can't change people, change people Gotta' Share

If You Can’t Change People, Change People

“Everyone can be trained” I would say, eternally hopeful in my early years of DealerKnows. Before I arrived on-site, dealership owners would say “I don’t know how much luck you’ll have with [INSERT NAME HERE]… he’s an old dog.” When it comes to training car salespeople, their age doesn’t matter. I’ve taught many old dogs… Read more »

Joe Webb • August 25, 2024
You Can Still Win the Big Game with the JV Team Gotta' Share

You Can Still Win the Big Game with the JV Team

In my youth, I played soccer. For many years, that was the primary sport I excelled, though I was involved in many. At one point, I stepped up into a soccer team where the coach’s son, who was a year older, played the same position (striker) as I. While I’m sure it isn’t unheard of,… Read more »

Joe Webb • August 4, 2024

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Stop Searching for Home Runs in Your CRM and Start Putting the Ball in Playby Joe WebbRead blog post

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