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Like a Johnny Cash song, “I’ve been everywhere, man.” I’ve been to countless car dealers in hundreds of cities, and I’ve found there to be some universal truths associated with them all. This isn’t so much an educational blog as it is an observational one, but I feel you’ll know these dealership lessons ring true… Read more »
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DealerKnows Consulting was what I ended up on, but not what I started with initially. Back in 2008, even before I spoke at my first automotive conference, I knew I would leave retail and start my automotive training and consulting company. For roughly three years, I had been writing for Dealer Magazine and Digital Dealer… Read more »
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If 2020 has taught us anything, it’s that we’re used to having things just how they are. Not in the benign “I hate these LED bulbs, why can’t we have the old kind of bulbs” kind of way. It’s an ignoring trusted institutions, a questioning every news source, friends turning on friends, dogs and cats… Read more »
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As General George Smith Patton Jr said “if everyone is thinking alike, then somebody isn’t thinking.” This quote came up during a recent interview I did with my good pal, and fellow automotive prognosticator, Eric Miltsch. If you’ve tuned into social media these past few months, you’re a brave soul. Not since the Chernobyl disaster… Read more »
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Be careful. You can easily infect the people around you. Everyone in your reach is susceptible. You can make others sick or make them better. And they have the same effect on you. When it comes to business, we must realize we are all contagious. Everything we say and do affects the health and livelihood… Read more »
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Brent Wees – Idea | Meet | Plan These were the words a dealer uttered to me over the phone last week as we wrapped up another week of stay-at-home orders, isolation, and tough decisions. He was stressed out, I was stressed out. These feelings are a given right now, as a crisis that our… Read more »