Competitive Edge, Leadership and Sales Management, Sales Training
Rarely do I feel better when leaving a stage than after having performed comedy. While I like to believe all of my presentations are entertaining or funny, I feel when an audience knows the purpose of a performance is to instill laughter, everyone has a better time. Incorporating in the core values of improvisation (or… Read more »
Leadership and Sales Management, Sales Training
Millennials get a bad rap. I’ll admit it. This is coming from a Gen X’er who too grows frustrated when I don’t see eye to eye with the youth of today. That’s just how my old brain works. Many of the characteristics we assign to millennials, however, are forced generalizations. That they’re entitled, lazy, addicted… Read more »
BDC and ISMs, Leadership and Sales Management
Your Business Development Center tees up the customers, and your salespeople swing for the fences. Typically, it is the business development center agents that are keeping in contact with potential prospects, and the salespeople hoisting the trophy after a great month on the floor. Having a BDC is no longer enough, though. Everyone in your… Read more »
How Improv Comedy Builds Companies
What My Crazy NYE Party Can Teach Us About Marketing in 2019
What Shaun White’s Gold Medal Made Me Realize About Being Happy at Work
10 Ways Sales Managers Fail
The Manager Who Doesn’t: A Guide to Better Sales Management
Can you Kill a Sacred Cow?
What Happens When They Disappear?
Famous Last Words: The Way We Have Always Done ItThere are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. Its like steroids for your brain.
Leadership and Sales Management,Sales Training
It is possible to drown green peas. It’s a sad occurrence. And it is rarely their fault they drown. Green peas, or as they’re known in other industries as newbies, noobs, colts, rookies, freshman, recruits, or greenhorns, are a part of every organization. Inevitably, through either attrition or an expanding sales force, companies have to… Read more »
Digital Marketing,Internet Strategy,Leadership and Sales Management
Dealers spend far too much time focused on where the traffic is coming from and not near enough on what is happening with the traffic once we’re in contact. With so much attention focused on digital initiatives, it is no wonder consumers are now talking about a poor customer experience. We focused so much effort… Read more »
Leadership and Sales Management,Sales Training
Huddled beneath the tent stand ten salespeople. Three others rest against a metal pole while another sits on parking curb. This is where visitors to the dealership are directed to park. Salespeople loiter in front of each parking space for FOMO (Fear of Missing Out) on a potential sale. It is daunting for a customer,… Read more »