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Where Do I Start?

Digital Marketing

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Digital Marketing

Self Inflicted Identity Crisis

Evidently, Vroom’s Super Bowl commercial really struck a nerve. For those who haven’t seen it (you must’ve been under a rock or busy working), you can view the Vroom commercial for yourself. The synopsis is a well-worn trope of a dealership torturing a customer, except this time it’s shot like the Quentin Tarantino version. Frankly,… Read more »

Bill Playford • March 2, 2021
pre-roll video Dealership Videos, Digital Marketing, Videos

An Exercise in How to Pre-Roll Video

Don’t let your pre-roll video be basic DealerKnows is well known for creating dynamic, educational style videos completely wrapped in comedy. You’ve likely seen many of our own funny car sales videos. Every so often, our clients bring us in to create memorable video and pre-roll video campaigns to delight and inform their audience. Just… Read more »

Joe Webb • September 10, 2019
The Matrix Digital Marketing

Is Digital Marketing the Matrix? A New Reality from Joe Webb

Every Friday night at my house is movie night. My wife and I gather our boys around the TV, make up big blanket beds on the floor of our family room, and all watch a movie together. Almost always I’m serving them up “classics” from my youth. Well, I just introduced my sons to the… Read more »

Joe Webb • July 29, 2019
  • Best Of
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  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • NYE PartyWhat My Crazy NYE Party Can Teach Us About Marketing in 2019
    By Joe Webb
    January 3, 2019
  • What Shaun White’s Gold Medal Made Me Realize About Being Happy at Work
    By Joe Webb
    February 16, 2018
  • sales managers10 Ways Sales Managers Fail
    By Joe Webb
    March 3, 2017
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

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NYE Party Digital Marketing,Best Practice Tips

What My Crazy NYE Party Can Teach Us About Marketing in 2019

It was my wife’s idea. With my folks flying in for the turn of the year offering to watch their grandkids, she and I had the opportunity to go out for a night on the town. But let’s face it; New Year’s Eve is for amateurs. Getting Ubers is next to impossible. Venues are overcrowded… Read more »

Joe Webb • January 3, 2019
scale Internet Strategy,Digital Marketing,Leadership and Sales Management

Paying Attention to What’s Important – Attribution vs. Customer Experience

Dealers spend far too much time focused on where the traffic is coming from and not near enough on what is happening with the traffic once we’re in contact. With so much attention focused on digital initiatives, it is no wonder consumers are now talking about a poor customer experience. We focused so much effort… Read more »

Joe Webb • October 1, 2018
lip service Sales Training,Digital Marketing

Lip Service Doesn’t Sell Cars

When training, it is good to put people on the spot. Challenge their situational acumen. Sometimes I am impressed. Mostly, I get lip service. Here is a real exchange I had this month. I stood at the front of a room as I trained a group of salespeople, singled one out, and asked, “Why should… Read more »

Joe Webb • June 21, 2018

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