You’re looking for a training and consulting firm, but how do you know who to choose when everyone says that they’re the best? These should be your first questions:
Does the company come recommended?
Who are the people that will be training my team? Are they reputable?
Do these individuals bring with them a track record of success?
Instead of us bragging about our skills, we thought we’d let our clients tell you about us. The following are just a few of the endorsements DealerKnows, its founder Joe Webb, and the DealerKnows team have received. (If you already know us, please give us a quick rating and review yourself.)
Kevin Frye, eCommerce Director, Jeff Wyler Automotive Family
“Joe Webb is a brand name in automotive – a brand that represents excellence, leadership, and innovation. I have known Joe for over ten years and he has flourished in this fast moving digital market, steering countless dealers through the greatest change we have endured as an industry. Joe was an early innovator with the use of video within automotive sales processes, as well as video marketing. He is unmatched with his expertise with CRM process and is the go-to guy for dealers seeking help in this area.
One of Joe’s greatest strengths is his ability to train and motivate dealers both in the field and at the major automotive conferences. His strong communication skills combined with a great sense of humor make him one of the must-see folks…”
Tim Hommer
NADA 20 Group Moderator
former General Manager, Granger Motors
Rick Doran, General Manager, Arlington Toyota – Jacksonville
“DealerKnows has been a successful partner of Arlington Toyota for the last two years. Their expertise regarding tailored Internet sales processes and training/grading have helped the dealership achieve true market growth month after month. DealerKnows possesses true insight into digital strategies, and their overall knowledge of the automotive industry has been of great value to our organization. We highly recommend Joe and his team at DealerKnows and consider them one of our most valued vendors.”
Victoria Colosimo Hampton, Director of eCommerce, Oak Lawn Toyota
“Joe Webb and DealerKnows has done a tremendous job training and consulting with our dealership. He helped us create a fully functioning Business Development Center for Sales and Service which has turned our dealership into a 21st-century store. His training process and scripts seamlessly fit into our daily activities. We have seen a tremendous growth of profit in both sales and service. We are very grateful for our relationship with Bill, Joe, Melissa and the entire DealerKnows team.”
Bill Palomba, Marketing Director, Blasius Chevy Cadillac
“We’ve been using DealerKnows for all of my five plus years at the dealership. Joe Webb, Bill Playford, and the team are always on the cutting edge of what is new and effective in all things automotive – from overall showroom operations to the latest in digital marketing. We rarely make a move without consulting DealerKnows.”
Jean Terry, Internet Sales Director, Thompson Sales Company
“We’ve brought Joe Webb into my dealership on three different occasions. We always appreciate his expertise in follow-up processes, CRM change, and just his general knowledge on anything digital. I would highly recommend DealerKnows to dealerships needing an extra boost in their digital or BDC departments!”
Joshua Johnson, CEO, Don Johnson Auto Group
“DealerKnows has been instrumental in helping create a high performing BDC for our stores. Joe, Bill, and the team have been with us every step of the way, from recruiting representatives to creating bulletproof processes to implementing digital solutions. There is no way we could have achieved this level of success without them. I highly recommend them to anyone wanting to take their BDC (and dealership) to the next level.”
Bryan Barnett, General Sales Manager, Barnett Chrysler Dodge Jeep Ram
“Melissa was everything we could ask for in a phone trainer for our BDC. Knowledgeable, reliable, humorous, and great with our staff. While I hate BDC turnover, it is extremely comforting to know that I can plug a new person in and count on Melissa to get them quickly up to speed on the proper methods for handling calls. Highly recommend her services to anyone!”
Kristin Haynes, General Manager and Vice President, Team Auto Group
“Joe Webb is the best Internet trainer HANDS DOWN! We met him at our 20 group and we have been a client ever since. He started with our struggling Internet department selling a few cars a month and skyrocketed us to over 40 cars per month. He has helped us in our employee recruitment, our Internet process, social media, vendor selection, and negotiation. He is truly wonderful and I recommend him and DealerKnows to everyone looking for a serious boost in their volume! (Plus he is really funny.)”
Chad Bockius, CMO/CPO, Vast
“Joe and Bill’s reputation in auto is second to none. Their breadth of experience, creative thinking, advice, and relationships are invaluable. Not only are they advocates for their clients, they are advocates for the industry at large. The value we’ve received from their insights and guidance are worth way more than we have ever paid. If you are lucky enough to have them work with your team, you should not give it a second thought.”
Shannon Hammons, Digital Director, Harbin Automotive
“What can I say about Joe Webb and the folks at DealerKnows? They are top notch in our industry. We have used DealerKnows for several years with building our BDC. Not only do they stay ahead of the curve on the ins and outs of the car business, but they have taught our staff in a way that made it easy to retain the knowledge needed to grow. Joe started training our BDC three years ago and our store has grown tremendously in the time since. We have dealt with Joe, Bill, and Melissa in our time. All three care about their customers and try to make sure they are always available. Let me say that, no matter the situation, Joe and his team are always available to help. Joe has been an ear to bounce ideas off of many times over the years. If you want to grow, then you are in the right place with DealerKnows.“
“Just wanted to write and thank you for the time that you all spent at the dealership. I really appreciated your personalized approach to the betterment of our team. After 17 years in the car business, I never pretend to know everything and always approach knowledge with humility and try to absorb like a sponge. I’ve not seen a better training program implemented in a car dealership than what you offer. As with anything sales related, it can sometimes be a thankless job except for a check in hand… I just wanted to take an opportunity to thank you personally for your time and effort. My pledge to you, my dealership, and most of all to myself; is to use the tools that you’ve shared with us to better my career and to move my dealership forward. Great to meet you.”
Brandon Cohen, Director of Internet Operations, Ziegler Kalamazoo
I was at your Digital Dealer Conference seminar in Vegas and thought your presentation was by far the most interesting one I attended all week! You both had some GREAT ideas and suggestions. Most of the presentations are companies trying to sell their tool/product, but neither of you did that. Thanks again Bill and Kate… You both rocked!”
Larry Battison, Owner, Battison Auto Group
“DealerKnows performed an Internet marketing analysis for us. This analysis helped us understand where we could improve, what else we could be doing and cut through the information bias from different vendors. They helped us decide where we should be spending our internet marketing budget. Through their templates and process training, we’ve doubled our closing ratio from 6% to 11.5% in just two and a half months. We cut out some poor performing programs and added others that made more sense. We improved our SEO performance dramatically, which increased our website traffic, where the real good leads come from. We also nearly doubled our lead to show percentages. Above all, they helped us cut through the clutter and understand Internet marketing.”
Bryan Bunch, Internet Director, Russell Barnett Automotive Family
“We would still be struggling if it wasn’t for Joe and DealerKnows. He has brought to light what was missing at our dealer group. Since hiring Joe, we have gained an understanding that was much needed. If you are looking to gain insight on increasing your Internet business or for that matter your business in general, you can’t go wrong with Joe and his crew.”
“Joe Webb represents the ‘truth’ about what car dealers need in order to be successful in social business. Leveraging his retail automotive experience and extraordinary business acumen, Joe knows how to find the obscure gaps between your people and processes. He meets the dealer right where they’re at, then helps them execute a clearly defined plan that will engage the entire team and produce profitable growth. If you’re looking to hire an automotive consultant (with real-world automotive experience), you will want to call Joe Webb. When you hire him, be prepared to have fun and laugh a lot because he’s a very funny guy.”
Deb Lyons, BDC Director, Anderson Auto Group IL
“Joe Webb is a phenomenal trainer. His knowledge level in the industry rivals people who have been in the automobile business for 50+ years, combined with a today approach that ensures that you are getting every last drop out of the Internet/BDC department to maximize profits for the dealership. He is tireless, taking phone calls constantly, working with me to set up this department, and a great sounding board, as well. My respect level of Joe is the extreme highest one can achieve in our business. The BDC is up and running and quickly producing phenomenal numbers with his guiding hand, managing through the issues that arise to get the end result – success. Thank you to Joe, who I also consider a trusted friend in our business that I can call on whenever the need arises.”
Joseph Clementi, General Manager, Journey Ford
“Joe has an exceptional understanding of the dynamics that make up the Internet. Joe has tremendous insight as to the skills needed to have a successful Internet department. His training is ahead of the competition by far, and I would recommend him to anyone interested in increasing sales, improving CSI scores and capturing market share. Joe’s unique humor and self-deprecation makes him a likable partner and friend. Talk with him for a few moments, and you’ll see what makes Joe such a trusted advisor.”
Ralph Paglia, President, ADM Consulting, LLC and the Grandfather of Automotive Internet Sales
“Joe Webb is one of those rare professionals that people will go out of their way to work with. His commitment to the objectives adopted by his team is greater than anyone else I have worked with. His personality and ability to lead from a referent or expertise basis are unique in the auto industry and worthy of great merit. I give my highest recommendations to Joe Webb who is an automotive professional that I admire and respect.”
Rob Fontano, Internet Sales and Digital Marketing Director, Infiniti of Fort Myers
“I cannot think of a time when I was in Joe Webb’s presence that I did not learn something. Joe has a vast knowledge of the auto industry and the skill set to effectively train innovative best practices and proven processes. Joe has both dominated his field as an automotive Internet and digital marketing practitioner and now as a well-respected consultant and trainer. For any dealer that wishes their digital efforts were better executed, Joe Webb would be a very valuable asset.”
Craig Stewart, Internet Sales Manager, Community Ford
“Joe is a great source for Internet sales consulting. He worked with the Community Automotive Group for the last five months helping with follow-up and best practice procedures, as well as helping create our new dealer websites.”
Todd Smith, President, ActivEngage
“Joe is the guy who always makes me smile every time I see him. His greatest strength is his passion. I admire Joe for not only his abilities but also the demands he puts on himself in everything he does. He is a very knowledgeable automotive trainer who knows the business through and through. If you are looking for someone to help build your Internet business, then Joe is a great choice. His expertise is worth the investment.”
Christian Salazar, General Manager, Matt Ford Sales
“Joe Webb continues to amaze me with his up-to-date ideas and practices. I can always look his way for solid advice on where the marketplace is, and where it is heading. I strongly recommend Joe to anyone looking to not only take over their field, but dominate it.”
“Joe really knows the Internet! I have read his articles in Digital Dealer and I’m amazed with his depth of knowledge!”
Kim Clouse, Internet Director, Scott Crump Toyota Scion
“Joe Webb is what I call ‘the funniest man in automotive’. He also happens to be one of the most professional and proficient E-Commerce professionals in the industry. Joe is cutting edge and knows exactly what do to make a BDC or Internet department fly. And I mean fly. Joe Webb gets my highest recommendation.”
April Rain, Founder, DigitalRain
“Joe Webb is a unique find in the automotive sales and marketing community. He is one of the funniest people, and I love the way he uses humor to teach and guide dealers to success. Dealers have a hard enough time balancing their 100 million responsibilities and at the end of the day, they don’t want to be lectured about what they are doing wrong. Joe Webb makes education and growth fun and interesting. He is the type of consultant that I continually want to see because I grow as an industry professional every time he speaks. He is the type of guy that will help a dealer out regardless of the sale. He is invested in this industry, and it shows in his commitment to education. I recently worked with Joe at the Ignite Dealer Summit and he was professional, diligent and delivered beyond my exceptions. I highly recommend Joe Webb, as your business is in good hands when he is working with you.”
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