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Where Do I Start?

All About BDCs

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DealerKnows Firing the Wrong Person All About BDCs

Reconsidering the BDC: You’re Firing the Wrong People

When I was at the pinnacle of my retail career, business development centers, or BDCs as they are colloquially known, were becoming all the rage. As a proud A-Z Internet salesperson, I was completely put off by the BDC concept. I had no clue how things would evolve next. Given the circumstances of a sales… Read more »

Bill Playford • September 13, 2022
DealerKnows Flambe All About BDCs, Leadership and Sales Management

Not Enough Fire Stations

When I was a child, like his father before him, my father was a volunteer firefighter. He was part of a humble group that was in charge of protecting the surrounding communities that were not part of the city. With a couple of firetrucks and a few support vehicles, they had a lot of ground… Read more »

Bill Playford • May 13, 2016
bondage All About BDCs

Does Your BDC Have a Safe Word?

Does Your BDC Have a Safe Word? For those of you who have had little to no fun in their lives, a “safe word” is a predetermined word that can be said to signal your desire to end an activity. It is to be spoken if any situation gets out of hand. You consent to… Read more »

Joe Webb • January 28, 2016
  • Best Of
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    December 29, 2022
  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • NYE PartyWhat My Crazy NYE Party Can Teach Us About Marketing in 2019
    By Joe Webb
    January 3, 2019
  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015

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Jason Oshita and Joe Webb All About BDCs,Internet Strategy,Leadership and Sales Management

“That’s the Bite Right There!”

(Realizing I never actually posted this article I had published in Digital Dealer Magazine several years ago – circa 2008, I felt it still relevant based on recent conversations I’ve had about the importance of sitting in and amongst your BDC team as a manager/Director. Read on…) I’m sitting on the plane on my way… Read more »

Joe Webb • August 20, 2015
Wasting money All About BDCs,Leadership and Sales Management

Money is Not the Only Motivator

Coincidentally, I’ve had several conversations this past month about people being satisfied with the amount of money that they were making. (That loud thump you heard was a baby boomer passing-out from the very idea.) To these individuals, the amount of free time they had to spend to travel, visit friends, be active in their… Read more »

Bill Playford • July 31, 2015
clean slate All About BDCs,Internet Strategy,Leadership and Sales Management

The Clean Slate Internet Department

I was called out by a reader of my blog, and rightfully so. All of my writings are always born from a conversation had with another in our industry. I get to chatting, get to thinking, and then get to typing. After a conversation/question posed to me by a dealer owner, I wrote the blog… Read more »

Joe Webb • August 18, 2014

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3 Questions That Need to Be Answered For 2023: Who is Responsible for Success?by Bill PlayfordRead blog post

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