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Where Do I Start?

All About BDCs

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DealerKnows Flambe All About BDCs, Leadership and Sales Management

Not Enough Fire Stations

When I was a child, like his father before him, my father was a volunteer firefighter. He was part of a humble group that was in charge of protecting the surrounding communities that were not part of the city. With a couple of firetrucks and a few support vehicles, they had a lot of ground… Read more »

Bill Playford • May 13, 2016
bondage All About BDCs, Internet Strategy, Lead Management and Process, Sales Training

Does Your BDC Have a Safe Word?

Does Your BDC Have a Safe Word? For those of you who have had little to no fun in their lives, a “safe word” is a predetermined word that can be said to signal your desire to end an activity. It is to be spoken if any situation gets out of hand. You consent to… Read more »

Joe Webb • January 28, 2016
Jason Oshita and Joe Webb All About BDCs, Internet Strategy, Leadership and Sales Management

“That’s the Bite Right There!”

(Realizing I never actually posted this article I had published in Digital Dealer Magazine several years ago – circa 2008, I felt it still relevant based on recent conversations I’ve had about the importance of sitting in and amongst your BDC team as a manager/Director. Read on…) I’m sitting on the plane on my way… Read more »

Joe Webb • August 20, 2015
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    January 3, 2019
  • What Shaun White’s Gold Medal Made Me Realize About Being Happy at Work
    By Joe Webb
    February 16, 2018
  • sales managers10 Ways Sales Managers Fail
    By Joe Webb
    March 3, 2017
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

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Wasting money All About BDCs,Leadership and Sales Management

Money is Not the Only Motivator

Coincidentally, I’ve had several conversations this past month about people being satisfied with the amount of money that they were making. (That loud thump you heard was a baby boomer passing-out from the very idea.) To these individuals, the amount of free time they had to spend to travel, visit friends, be active in their… Read more »

Bill Playford • July 31, 2015
clean slate All About BDCs,Internet Strategy,Leadership and Sales Management

The Clean Slate Internet Department

I was called out by a reader of my blog, and rightfully so. All of my writings are always born from a conversation had with another in our industry. I get to chatting, get to thinking, and then get to typing. After a conversation/question posed to me by a dealer owner, I wrote the blog… Read more »

Joe Webb • August 18, 2014
Suckling pig All About BDCs

Products of Their Environment

You’re in esteemed company.  I’m not sure if you know it or not, but if people’s bylines are accurate, you’re connected on Facebook and Twitter to 300 social media experts.  You must really be doing something right. Truth is, everyone oversells their expertise.  Our industry is no exception.  This is both true for many consultants… Read more »

Joe Webb • February 17, 2014

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