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Best Practice Tips

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Joe Webb webinar Best Practice Tips

Webinar: How to Recruit, Hire, and Train New Salespeople

Joe Webb was asked to join an AskPatty.com Lunch and Learn webinar to discuss how to find, interview, and train new salespeople in a way that sets them up for success. Interviewed by Joni Stuker of Owner Connect, Joe Webb shares personal stories and dealership best practices about bringing new hires into BDC and sales,… Read more »

Joe Webb • January 16, 2023
heat case Best Practice Tips

Heat Case: 10 Steps to Handling Angry Customers In-Store

The last thing any business wants are angry customers. You hire, train, and coach to make sure a heat case doesn’t happen, and yet, sometimes, in our industry, irate customers are inevitable. As a manager, your goal should always be to listen to the customer, diffuse the situation, and solve their problem. Easier said than… Read more »

Joe Webb • December 1, 2022
KBB Instant Cash Offer Best Practice Tips

4 Ways to Win KBB Instant Cash Offer Customers

People are interested in knowing what their vehicle is worth, and Kelley Blue Book is smart enough to have teamed with dealers to deliver their KBB Instant Cash Offer leads. Roughly half of all our DealerKnows’ clients are either a KBB ICO Buying Center or Trade-in Center. You must first recognize that this is a… Read more »

Joe Webb • September 2, 2022
  • Best Of
  • Most Read
  • Three Questions That Need to Be Answered For 2023: Why Does It Matter Now?
    By Bill Playford
    December 29, 2022
  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • NYE PartyWhat My Crazy NYE Party Can Teach Us About Marketing in 2019
    By Joe Webb
    January 3, 2019
  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015

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active listening Best Practice Tips

Use These 5 R.U.L.E.S. To Improve Your Active Listening

Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your dealership salespeople understand that listening is a skill set? Whether it be on… Read more »

Joe Webb • June 29, 2021
inventory shortage Best Practice Tips

2 Skillsets You Need During the Inventory Shortage

Right now, this inventory shortage is making salespeople lazy. Sales skills have flown out the window because all it takes to sell an in-stock unit to a customer is letting them know you do indeed have it available. Shoppers want what they want and if there isn’t a sea of those vehicles for them to… Read more »

Joe Webb • June 21, 2021
email marketing Best Practice Tips

Email Marketing Tip: Alter Your Templates for a Mobile World

Just because we have been without conferences the last year plus doesn’t mean there isn’t educational data being released that can improve your performance. Since email marketing and email templates (as well as text templates) continue to be a focus of what DealerKnows does for their clients, we keep our ears to the ground to… Read more »

Joe Webb • April 2, 2021

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Announcing: 2023 DealerKnows Summer Camp – Most Unique Automotive Event of the Year!by Joe WebbRead blog post

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2023 DealerKnows Summer Camp

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