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Automotive Internet Sales Training - Task Teacher by DealerKnows Best Practice Tips, Internet Sales Training, Sales Training, Task Teacher

How TaskTeacher Revolutionizes Automotive Internet Sales Training

TaskTeacher Powers your Automotive Internet Sales Training In the fast-paced world of car sales training programs, staying ahead of the competition is crucial. TaskTeacher, a coaching and accountability tool, is here to revolutionize your sales performance. It answers the age-old question: “What are my people doing with their sales opportunities?” TaskTeacher watches over your planned… Read more »

Joe Webb • August 3, 2023
Automotive Phone Training Best Practice Tips, Phone Training

5 Strong Benefits of Automotive Phone Training

Automotive Phone Training: Igniting High-Octane Communication Skills If you’ve ever stood next to a high-performance engine as it revs, you’ll recognize the symphony of finely-tuned parts working in perfect harmony to generate massive power. Well, just like that engine, your car dealership’s sales process also requires tuning. Not with wrenches and gauges but with advanced… Read more »

Connor Ross • July 4, 2023
Joe Webb webinar Best Practice Tips

Webinar: How to Recruit, Hire, and Train New Salespeople

Joe Webb was asked to join an AskPatty.com Lunch and Learn webinar to discuss how to find, interview, and train new salespeople in a way that sets them up for success. Interviewed by Joni Stuker of Owner Connect, Joe Webb shares personal stories and dealership best practices about bringing new hires into BDC and sales,… Read more »

Joe Webb • January 16, 2023
  • Best Of
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  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • NYE PartyWhat My Crazy NYE Party Can Teach Us About Marketing in 2019
    By Joe Webb
    January 3, 2019
  • snowboardingShaun White’s Gold Medal Taught Me To Be Happy at Work
    By Joe Webb
    February 16, 2018
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

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heat case Best Practice Tips

Heat Case: 10 Steps to Handling Angry Customers In-Store

The last thing any business wants are angry customers. You hire, train, and coach to make sure a heat case doesn’t happen, and yet, sometimes, in our industry, irate customers are inevitable. As a manager, your goal should always be to listen to the customer, diffuse the situation, and solve their problem. Easier said than… Read more »

Joe Webb • December 1, 2022
KBB Instant Cash Offer Best Practice Tips

4 Ways to Win KBB Instant Cash Offer Customers

People are interested in knowing what their vehicle is worth, and Kelley Blue Book is smart enough to have teamed with dealers to deliver their KBB Instant Cash Offer leads. Roughly half of all our DealerKnows’ clients are either a KBB ICO Buying Center or Trade-in Center. You must first recognize that this is a… Read more »

Joe Webb • September 2, 2022
active listening Best Practice Tips

Use These 5 R.U.L.E.S. To Improve Your Active Listening

Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your dealership salespeople understand that listening is a skill set? Whether it be on… Read more »

Joe Webb • June 29, 2021

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Sales Coaching and the Compliment Sandwichby Joe WebbRead blog post

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