Best Practice Tips, Internet Sales Training, Sales Training, Task Teacher
TaskTeacher Powers your Automotive Internet Sales Training In the fast-paced world of car sales training programs, staying ahead of the competition is crucial. TaskTeacher, a coaching and accountability tool, is here to revolutionize your sales performance. It answers the age-old question: “What are my people doing with their sales opportunities?” TaskTeacher watches over your planned… Read more »
Best Practice Tips, Phone Training
Automotive Phone Training: Igniting High-Octane Communication Skills If you’ve ever stood next to a high-performance engine as it revs, you’ll recognize the symphony of finely-tuned parts working in perfect harmony to generate massive power. Well, just like that engine, your car dealership’s sales process also requires tuning. Not with wrenches and gauges but with advanced… Read more »
Best Practice Tips
Joe Webb was asked to join an AskPatty.com Lunch and Learn webinar to discuss how to find, interview, and train new salespeople in a way that sets them up for success. Interviewed by Joni Stuker of Owner Connect, Joe Webb shares personal stories and dealership best practices about bringing new hires into BDC and sales,… Read more »
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Best Practice Tips
The last thing any business wants are angry customers. You hire, train, and coach to make sure a heat case doesn’t happen, and yet, sometimes, in our industry, irate customers are inevitable. As a manager, your goal should always be to listen to the customer, diffuse the situation, and solve their problem. Easier said than… Read more »
Best Practice Tips
People are interested in knowing what their vehicle is worth, and Kelley Blue Book is smart enough to have teamed with dealers to deliver their KBB Instant Cash Offer leads. Roughly half of all our DealerKnows’ clients are either a KBB ICO Buying Center or Trade-in Center. You must first recognize that this is a… Read more »
Best Practice Tips
Everyone wants to be heard. Yet the person you’re speaking to isn’t always listening. Customers seek someone to understand their goals, deliver a solution, and facilitate a purchase experience. To do this well, though, requires being skilled in active listening. Do your dealership salespeople understand that listening is a skill set? Whether it be on… Read more »