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Phone Training

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Automotive Phone Training Best Practice Tips, Phone Training

5 Strong Benefits of Automotive Phone Training

Automotive Phone Training: Igniting High-Octane Communication Skills If you’ve ever stood next to a high-performance engine as it revs, you’ll recognize the symphony of finely-tuned parts working in perfect harmony to generate massive power. Well, just like that engine, your car dealership’s sales process also requires tuning. Not with wrenches and gauges but with advanced… Read more »

Connor Ross • July 4, 2023
What Inigo Montoya Teaches Us About Making Sales Calls Phone Training

What Inigo Montoya Teaches Us About Making Sales Calls

Inigo Montoya teaches us about making sales calls better Before John Wick, there was another cinematic man of focus, commitment, and sheer will. A man who has practiced and perfected his craft, fueled by a desire for revenge. That man was Inigo Montoya, illustriously played by Mandy Patinkin, in a 1987 film that sits atop… Read more »

Joe Webb • December 21, 2022
how to set appointments Phone Training, Competitive Edge

Hard-core vs. Soft-core: How to Set Appointments

Newest data confirms that 20% of your buyers call you in advance of their visit and 20% email you in advance of their visit. (This is much higher for “destination stores”.) 60% of buyers still walk in directly. How to set an appointment with these 40% of buyers will continue to determine your success. There… Read more »

Joe Webb • February 17, 2020
  • Best Of
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  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • NYE PartyWhat My Crazy NYE Party Can Teach Us About Marketing in 2019
    By Joe Webb
    January 3, 2019
  • snowboardingShaun White’s Gold Medal Taught Me To Be Happy at Work
    By Joe Webb
    February 16, 2018
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

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iphone Phone Training

Losing Connectivity: One Major Way the iPhone Hurts Your Sales

Have you updated your iPhone yet? Better hope your customers haven’t. BDCs and sales teams alike tend to bellyache about how difficult it is to get shoppers to pick up the phone when they follow-up. Well prepare for a gut punch, because that is going to turn from an ache to a major pain. One… Read more »

Joe Webb • December 2, 2019
The Golden Rule Phone Training

The Golden Rule When Setting Appointments

Setting Appointments I do not train sales reps on my chosen topics because it sounds good only in my mind. I train the proper way of setting appointments with inbound sales callers because I too have been a customer. Today’s shoppers have perceptions about salespeople (often undeserved) and expectations about their preferred buying experience (deserved)…. Read more »

Joe Webb • March 14, 2019
Gravy Internet Sales Training,Phone Training,Sales Training

Sales Tip #1: Gravy Should Be the Meal

The word “Gravy” is used in sales when something extra happens that is a benefit to you. It’s something that wasn’t expected, or additional profit that was made beyond the structured deal. In automotive retail, for instance, the majority of salespeople’s sold deals come from customers walking onto the showroom floor, being greeted, and subsequently… Read more »

Joe Webb • March 12, 2017

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Sales Coaching and the Compliment Sandwichby Joe WebbRead blog post

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