My wife and I recently spent some time in the town we lived in when we first got married. University students were moving back on campus (albeit to study virtually), the weather was just right, and the same songs were playing on the radio. I couldn’t help but think about what we would’ve been doing… Read more »
Just over 6 years ago, I wrote a blog about how a great CRM is like my wife. (In many ways, it was an ode to her.) Well start-wipe to today, and I still believe I hit the nail on the head with my analogy, but there is one new way this works. For a… Read more »
The dim-witted can find logic in even the most idiotic ideas. This makes installing perfect process and practices more difficult for the average organization. As someone who trains salespeople for a living, I can say that most everyone is trainable. Most receiving training are capable of achieving amazing results. The only requirement is that they… Read more »
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Gimme a ‘F’! Give me a ‘U’! What’s that spell? Follow-up! Except it doesn’t. Gimme a ‘L’! Give me a ‘M’! Give me a break. As we tumble through our clients’ CRMs on a daily basis, we see countless examples how innocuous notes in the form of acronyms are a great indicator for work not… Read more »
The word “Gravy” is used in sales when something extra happens that is a benefit to you. It’s something that wasn’t expected, or additional profit that was made beyond the structured deal. In automotive retail, for instance, the majority of salespeople’s sold deals come from customers walking onto the showroom floor, being greeted, and subsequently… Read more »
We know the fun part. When you first get your hands on one. They are new to you. All coddling is out the window and it is time for action. These first intimate interactions are exciting. It is that magical time when you first get together. I am speaking of the moment the lead arrives…. Read more »
There are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. It’s like steroids for your brain.