DealerKnows
Where Do I Start?
  • Services
    • Training
    • Consulting
    • Creative Video
    • CRM Accountability
    • CRM Analysis
    • Professional Speaking
    • Bundles
  • Products
    • TaskTeacher
    • PriceMatrix
    • Dealer Forensics
  • Clients
    • Results
    • Reviews
  • About
    • Joe Webb
    • Bill Playford
    • DK Team
    • Ask the Experts
  • Blog
  • Videos
    • Funny Videos
    • Educational Videos
    • Dealership Videos
    • Conference Videos
    • Make Me A Star
  • Contact Us
  • Services
    • Training
    • Consulting
    • Creative Video
    • CRM Accountability
    • CRM Analysis
    • Professional Speaking
    • Bundles
  • Products
    • TaskTeacher
    • PriceMatrix
    • Dealer Forensics
  • Clients
    • Results
    • Reviews
  • About
    • Joe Webb
    • Bill Playford
    • DK Team
    • Ask the Experts
  • Blog
  • Videos
    • Funny Videos
    • Educational Videos
    • Dealership Videos
    • Conference Videos
    • Make Me A Star
  • Contact Us
Where Do I Start?

PODCAST: Mind Tilt – “Show You Care” – Andy Warner Interviews Joe Webb

Share With:

Mind Tilt Podcast: Episode 15 – Joe Webb – Show You Care

by ANDY WARNER on OCTOBER 27, 2011

 

Joe Webb DealerKnows ConsultingWelcome to episode 15 of the Mind Tilt podcast.Joe Webb, founder of DealerKnows Consulting, joined me this week.

Joe and I connected briefly before the 2011 DrivingSales Executive Summit.  Our conversation focused on improving the relationships between employees and customers and employees and employees.  The automotive space is notorious for mentioning the importance of “improving relationships” or “building rapport” between employees and customers.  This is a standard step taught in every sales process.  Unfortunately, very few automotive dealerships focus on improving the rapport between co-workers.  Relationships between employees are typically poor, thus, the relationships between automotive staff and consumers is adversarial as a result.  Ironically, a high percentage of successful dealerships have wonderful relationships among their personnel.

The funniest man in the car business and I discussed ways these relationships can be dramatically improvedand improve revenues.

Mind Changing Thoughts Discussed

  • Improve process transparency–with customers and with staff.  I stated this point in the introduction, but I needed to highlight it again for emphasis.
  • Focus on great customer experience.  DUH!  But focusing on great customer service now, will save you from headaches in the future.  Also, the digital foundation of great customer experiences now, will help grow your brand in the digital space and beyond.
  • Make your dealership a great place to stay, not a great place to start.  Create a hiring, training and promotion process.  You will take on less people, but these people will be more efficient, personable and successful than just hiring a herd of people and hoping for the best to remain.
  • Foster your community.  Improve the culture among your co-workers and employees.  You must “listen, engage, share and show you care” to improve the depth and breadth of your internal and external communities.

    ernest warner

    The Ernest Warner Podcast

Joe Webb • October 30, 2011 • Gotta' Share

Tell Me About It

Click here to cancel reply.

  • Best Of
  • Most Read
  • 3 Important Questions That Need Answering for 2023
    By Bill Playford
    December 19, 2022
  • sales questions - DealerKnows4 Basic Categories of Sales Questions You Need to Know
    By Joe Webb
    October 24, 2022
  • Screen door on a submarine - Accountability , DealerKnowsAccountability and the Management Screen Door
    By Bill Playford
    May 1, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

Categories

  • All About BDCs
  • Ask the Expert
  • Comic Strips
  • Competitive Edge
  • DealerKnows Data
  • DealerKnows Press
  • DealerKnows Testimonials
  • Digital Marketing
  • Digital Marketing Conferences
  • Gotta’ Share
  • Internet Strategy
  • Lead Management and Process
  • Leadership and Sales Management
  • Quotables
  • Sales Training
  • Small Business Consulting
  • Social Media and Reputation Management
  • Technology
  • Vendor Relations
  • Websites and Online Search

Search Posts

Sign Up for DealerKnews

There are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. Its like steroids for your brain.

Latest from the Blog

The 4 Questions a BDC Manager Must Answer Before Becoming a Leaderby Joe WebbRead blog post

Contact us

We really, really, really want to talk to you.

Get In Touch with Us

Sign Up for DealerKnews

There are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. It’s like steroids for your brain.

© 2025 DealerKnows | Privacy Policy | Terms of Use