Phone Training
Removing the gender politics from the equation, a dance between two people should be intentional. Rhythmic. Fluid. One person leading their partner through time and space on the dance floor. Executed movements with directions, patterns, tempo. Whether it is rigid and rehearsed or elastic and improvised. The best dances seen are ones where the two… Read more »
Phone Training
In my travels, I’ve had the opportunity to train thousands of salespeople and BDC agents. When meeting them, especially in groups, I’m known for asking a handful of “get to know you” questions. They veer from professional to personal and it helps me understand more about the person I’m there to improve. One question I… Read more »
Phone Training
There is a little blue folder buried in another folder on my laptop labeled “Bad”. I created it years ago and its contents have grown over time. Since DealerKnows works with dealerships to improve their phone skills, we’ve obviously listened to countless phone recordings and have heard the good, the bad, and the ugly. The… Read more »
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Phone Training
There are a host of questions salespeople have been trained to recite over the years when handling sales calls, each with varying degrees of success. Some rewarding, some notoriously painful, all with the purpose of getting a customer to either share their information, set an appointment, visit the dealership, or buy a vehicle. Alas, there… Read more »
Phone Training,Uncategorized
There is no better way to grow in one’s position than to learn from your peers. The coworkers you surround yourself with, their expertise and experience, can guide new hires entering the industry. DealerKnows is regularly called upon to train the newest hires for our clients during our weekly virtual training calls and this week,… Read more »
Best Practice Tips,Phone Training
Automotive Phone Training: Igniting High-Octane Communication Skills If you’ve ever stood next to a high-performance engine as it revs, you’ll recognize the symphony of finely-tuned parts working in perfect harmony to generate massive power. Well, just like that engine, your car dealership’s sales process also requires tuning. Not with wrenches and gauges but with advanced… Read more »