Hi Bill,
My Dealer Principal gave me your email address. He told me about a few of your suggestions for improving our emails at his 20 Group last week. I’m already making some changes.
He suggested I email you if I have any questions. I do have one. He said: “The consultant suggested we always ask for a phone number in e-mail.” Do you mean we should ask out of the gate even if a phone number is provided OR do you mean if we have a bad phone number?
Any other feedback you provide is appreciated.
Thanks,
Michele S.
BDC Manager
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Michele,
First, I would recommend delivering the requested information via email (e.g., confirm price, availability, etc). Second, I would recommend calling to confirm that the requested information has been received. If a phone number wasn’t provided, it’s OK to ask for a number in that first personal response, in a non-invasive way (“…is there a phone number I can reach you at so that I can verify you received the information I’m sending?”). If you’ve determined that the phone number isn’t valid, it’s OK to ask for a number with similar verbiage as above.
Hope this helps,
Bill
