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Sales Training

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beat the clock: downtime kills sales Sales Training

Beat the Clock: Downtime Kills Sales

As long as I’ve lived, I cannot recall a time in my life when I walked into a retail location of any type, looked around, and said to myself, “I really hope this takes longer than it should”. Never have I thought, “I’d really like one of the employees of this store to talk to… Read more »

Joe Webb • August 19, 2026
Relationship Building Sales Training

Rapport Building vs Relationship Building: Part Two

In my previous blog, I shared the finer points of rapport building, but that is only in an attempt to be likable, find common ground, and work toward a sale. Working toward multiple sales and being memorable is relationship building. Every salesperson says the line “I don’t want to just sell you this vehicle, I… Read more »

Joe Webb • May 18, 2026
rapport building Sales Training

Rapport Building vs Relationship Building: Part One

They say “People buy from people they like.” I do believe that’s true. Granted, I like almost no one, thought I still purchase things all the time. Do I get along with people? Most folks I meet. Would I say I like them? Eh. Do I buy things from people even if I don’t LIKE… Read more »

Joe Webb • April 15, 2026
  • Best Of
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    By Bill Playford
    December 19, 2022
  • sales questions - DealerKnows4 Basic Categories of Sales Questions You Need to Know
    By Joe Webb
    October 24, 2022
  • Screen door on a submarine - Accountability , DealerKnowsAccountability and the Management Screen Door
    By Bill Playford
    May 1, 2022
  • improv comedyHow Improv Comedy Builds Companies
    By Joe Webb
    July 2, 2019
  • sales managementThe Manager Who Doesn’t: A Guide to Better Sales Management
    By Joe Webb
    June 2, 2016
  • sacred cowCan you Kill a Sacred Cow?
    By Joe Webb
    January 12, 2016
  • The LeftoversWhat Happens When They Disappear?
    By Bill Playford
    August 29, 2015
  • DealerKnows CurmudgeonsFamous Last Words: The Way We Have Always Done It
    By Bill Playford
    July 26, 2014

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kintz group Sales Training

Why Car Sales Slumps Happen—and How to Bounce Back Fast

Are you a car salesperson stuck in a rut? Leads have dried up, calls go unanswered, and your motivation is running on fumes. You’re not alone—and the good news is, there’s a smarter way to bounce back in car sales and rediscover your groove.

Kintz Group • July 31, 2025
stop searching for home runs in your crm and start putting the ball in play. Sales Training

Stop Searching for Home Runs in Your CRM and Start Putting the Ball in Play

How quiet is your BDC? When you walk in the room, is there a cacophony of phone calls occurring or just clicking and scrolling? Do you see your salespeople spending way too long navigating around customer profiles in the CRM rather than making a call attempt? Sounds like they’re only waiting to take a swing… Read more »

Joe Webb • May 1, 2025
Training Curriculum Sales Training

Planning a 2024 Training Curriculum and the 4 Types of Training Your Sales Team Needs

Employees are often a product of their environment, and make no mistake, how you incorporate training into your dealership will be a significant factor in how they (and your company) develop. Looking ahead to 2024, you need to put a training curriculum in place, if for no other reason that to maintain reasonable sales goals… Read more »

Joe Webb • December 24, 2023

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Beat the Clock: Make Your Customers a Half Hour Happierby Joe WebbRead blog post

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