Competitive Edge
Many moons ago, as a manager at a dealership, I conducted an exercise that helped me better understand each of my team member’s motivations. What gets them up in the morning, and what gets them coming into work, day in and day out? Sitting each person down, I asked a series of questions, including why… Read more »
Nothing screams pucker-factor of infinity when the boss gives the “we’re in a nose dive speech,” and then starts asking for suggestions. Why is this a diamond-out-of-coal moment? Because the person who is supposed to have a plan just indicated that they don’t have a plan. Moreover, it’s asking some of those who are responsible… Read more »
Competitive Edge
Another day, another headline from Mary Barra stating that General Motors would surpass Tesla in EVs sold in the United States. As GM, arguably, was the first traditional manufacturer to offer a fully-realized electric vehicle in 1996 (lease only, I may add), it only seems appropriate. Despite how many of us in the car business… Read more »
3 Important Questions That Need Answering for 2023
4 Basic Categories of Sales Questions You Need to Know
Accountability and the Management Screen Door
How Improv Comedy Builds Companies
The Manager Who Doesn’t: A Guide to Better Sales Management
Can you Kill a Sacred Cow?
What Happens When They Disappear?
Famous Last Words: The Way We Have Always Done ItThere are craptastic newsletters, then there is DealerKnews. Get all of our posts without having to set up a RSS feed. Start getting a monthly megadose of geniusness. Its like steroids for your brain.
When I wrote Exaggerated Understanding of Management and Teamwork almost four years ago, there’s just no way I could’ve predicted the entire state of affairs in the retail car business through the first quarter of 2022. If I had, I wouldn’t have believed myself. And, with every utterance of just get ‘em in, one more… Read more »
Competitive Edge,Digital Marketing,Small Business Consulting
The i’s have been dotted, and the t’s have been crossed on your current marketing budget. You’re wrapping up another great month of sales. You’d always like to sell more, but you’re comfortable with the direction of your store. The dollars you’ve dedicated toward your marketing are well placed and understood. As you prepare to… Read more »
Phone Training,Competitive Edge
Newest data confirms that 20% of your buyers call you in advance of their visit and 20% email you in advance of their visit. (This is much higher for “destination stores”.) 60% of buyers still walk in directly. How to set an appointment with these 40% of buyers will continue to determine your success. There… Read more »