DealerKnows Consulting is pleased to add seasoned industry professional, Melissa Roberts, to their growing team of Virtual Account Managers.
Melissa Roberts, a former Internet Sales Manager and BDC Manager in Worcester, Massachussets, had recently been a Phone Coach for DealerKnows preferred training partner, Phone Ninjas before coming aboard the DK team. As Phone Ninjas is a service utilized by DealerKnows, Melissa already had advanced knowledge of DK’s core philosophies and training regimen.
Joe Webb of DealerKnows states “I actively sought Melissa for our Virtual Account Manager position. Having someone of Melissa’s caliber that has experience navigating dealerships’ CRM tools and websites is imperative for our clients. I reached out to my good friend, Jerry Thibeau, owner of Phone Ninjas, and we felt there was an amicable way for her to jump aboard the DealerKnows team. Melissa is a phone guru, alright, but her primary goal will be keeping a watchful eye on what our clients are doing and helping truly mentor and train them on the best Internet sales processes around.
A woman in a male-dominated industry such as the car business isn’t always a sought-after task, but Melissa has been very successful on the retail side. In just three years as an Internet Manager, she personally handled all Internet sales inquiries for a multi-line auto group with two locations. While there, she increased the online sales traffic at Diamond Chevrolet by one hundred percent, online service traffic by 300%, and overall Internet sales by 100%. In the past, she created and managed two separate dealership Business Development Centers.
“People like Melissa, with her history of achievements and dedication to being meticulous and passionate about her craft, don’t come along very often and I am excited to bring her onto our Virtual Team. I also imagine that her experience will lend well to handling much of the software implementation we do for our clients so I expect she’ll have the title CRM guru before too long.” Bill Playford, VP of DealerKnows and partner of the Virtual Dealer Training position jokes.
DealerKnows is constantly growing their team and is always looking for talented individuals with true, documented success in retail automotive. As one of the leading training firms in the market, Melissa Roberts will be in a position to truly positively affect dealers on a one-to-one basis for the foreseeable future.
Melissa is excited herself when she says “From the moment I saw the DealerKnows Team in action in 2009, I knew I would soon be a part of it. Not just their best practices beliefs, but the method in which them continually work with their dealer clients in a very hands-on way is a breath of fresh air in our industry. I look forward to adding my expertise to an outstanding team of great people.”