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    • Funny Videos
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    • Make Me A Star
  • Contact Us
  • Services
    • Training
    • Consulting
    • Creative
    • Performance Monitoring
    • CRM Analysis
    • Professional Speaking
    • Bundles
  • Products
    • TaskTeacher
    • PriceMatrix
    • Dealer Forensics
  • Clients
    • Results
    • Reviews
  • About
    • Joe Webb
    • Bill Playford
    • DK Team
    • Ask the Experts
  • Blog
  • Media
    • Funny Videos
    • Educational Videos
    • Dealership Videos
    • Conference Videos
    • Make Me A Star
  • Contact Us
Where Do I Start?

DealerKnows Team

Joe Webb

Joe Webb

President, DealerKnows

Founder. Trainer. Speaker. Blogger. Father. Husband. Comedian. Car guy. And Lover… of all things Sales and Digital Marketing. Joe is widely recognized as “the funniest person in the car business” and is known to tell a joke, share a story, and step on a tale from time to time.

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Bill Headshot

Bill Playford

Vice President, DealerKnows

Bill got his start in venture capital right before the dot com bubble burst. Since then, Bill has made it his mission to turn the retail car world on its ear. Luckily, Joe Webb needed a cohort.

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Melissa Roberts

Melissa Roberts

Director of Phone Training

Melissa Roberts climbed the ladder of the retail automotive industry and came out smelling sweet. From beginning as a receptionist out of college in Worcester, MA to working her way up to the role of prominent BDC Manager and Internet Director.

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Dawn Neisler

Virtual Account Manager

Dawn is bringing more than a decade in customer service and communication to the retail automotive industry, and DealerKnows couldn’t be more grateful.

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"Jessica Livingston"

Jessica Livingston

Director of Fulfillment

Dont mess with Jess. From the Unlikely Career Move files, Jessica went from taking the vital signs of pets to taking the vital signs of Internet Departments. Relying on her experience with clients, and her background in science, Jessica has a (not so) secret weapon in DealerKnows’ crusade to change the culture of car sales.

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Kristen Keller

Virtual Account Manager

From the Pentagon to DealerKnows, Kristen is adept and simplifying a message to its most basic, pertinent form. This avid nature-lover understands the importance of spreading the message and sticking to the facts. She brings with her a global media understanding to some of DealerKnows’ clients’ most core concerns.

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Megan Leitzel

Megan Leitzel

Virtual Account Manager

From her study of speech-language pathology to her critical interpretation of CRM activity, Megan has been a key to our clients’ success since she joined DealerKnows in 2016. Improving a dealer’s communication with its customers is priority #1 for DealerKnows, making Megan the perfect fit.

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David Hudson

David Hudson

Director of Video Productions

Director David A. Hudson is an entrepreneurial filmmaker born and raised in Carpentersville, IL. Hudson graduated in 1997 from Southern Illinois University at Carbondale with a B.A. in Radio & Television Production and a Minor in Theater. Since then, he has worked in every facet of film and stage production, from production assistant through producer and director.

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Jennifer McDuffee

Director of CRM Implementation and Virtual Account Manager

Jennifer knows what it takes to engage with automotive shoppers and surpass appointment goals from the seat of a BDC because she has done it herself. She brings with her the experience from being a top-performing BDC agent to the front lines of TaskTeacher. She applies her knowledge of lead management by coaching how to complete real world activities to our clients.

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